Acrobat

• Adobe Acrobat Mini-Manual (119 KB PDF)

CAD

• Assigning Personnel, Radio IDs and/or Capabilities (340 KB PDF)
• CAD Commands (70 KB PDF)
• CAD Logon Instructions (47 KB PDF)
• Running an Event Query/EQ (91 KB PDF)
• Unlocking a User and/or Workstation (42 KB PDF)
• Using the Quarters Monitor (ECC) (137 KB PDF)
• Using the Active Events C Monitor (ECC) (76 KB PDF)

ePCR

• End-User Guide (520 KB PDF)
• Docking Station Basics (102 KB PDF)
• Field Process Info (Nice-to-Know Info) (39 KB PDF)
• Frequently Asked Questions (37 KB PDF)
• Recovering Your Sprint Connection (754 KB PDF)
• Toughbook Cleaning Info from Panasonic (347 KB PDF)

ESS

• Accessing Payslip (58 KB PDF)
• Payslip Explanation (260 KB PDF)
• MIS Info for Payslip (35 KB PDF)

MCEN

• Creating/Updating Your MCEN Account (98 KB PDF)

MCtime

• Avoiding Common Mistakes Quick Reference (275 KB PDF)
• Cascade Leave Order (10 KB PDF)
• Civilian Call-Takers' End-User Guide - Revised 2013-04 (191 KB PDF)
• Civilian Call-Takers' Pay-Period Close Checklist - (39 KB PDF)
• End-User Guide for Employees - Revised 2012-11 (219 KB PDF)
• End-User Guide for Managers & Administrators - Revised 2012-11 (433 KB PDF)
• Finding Errors in Employee Timecards (74 KB PDF)
• FRS-Based Frequently-Asked Questions (18 KB PDF)
• HDP to CLH Guidance for Managers (31 KB PDF)
• Manager's Pay Period Close Checklist (21 KB PDF)
• MCtime TechTips Collection - Revised 2012-02 (47 KB PDF)
• Minutes to Decimals Conversion Chart (15KB PDF)
• Personal Day Info for Uniformed Personnel (29 KB PDF)

Mobile Data Computer (MDC)

• CDMA and New Features - Fall 2008 (122 KB PDF)
• Jumping to the Active Event - Refresher (131 KB PDF)
• Map Symbols Reference (95 KB PDF)
• MDC Info for Chiefs (2010) (87 KB PDF)
• Sending Messages to ECC (77 KB PDF)
• Troubleshooting Guide (151 KB PDF)

Outlook/AD Accounts

• Account Request Form (58 KB PDF)
• OWA Mini-Manual (567 KB PDF)
• Smartphone Mail Setup
  • Android (604 KB PDF)
  • iOS (635 KB PDF)
  • Windows Mobile (422 KB PDF)
• MCG Mobile Tech Support Website

PCAP

• Officer Tasks Quick Reference (446 KB PDF)
• PCAP Mini-Manual (709 KB PDF)

Probie Packet Reference

• Probie Packet Success Workshop
  End-User Reference (553 KB PDF)

Quick Reference Cards (QRCs)

• Access 2002 QRC (194 KB PDF)
• Excel 2002 QRC (144 KB PDF)
• Outlook 2002 QRC (179 KB PDF)
• Palm QRC (169 KB PDF)
• PowerPoint 2002 QRC (208 KB PDF)
• Windows XP QRC (255 KB PDF)
• Windows 7 QRC (467 KB PDF)
• Word 2002 QRC (165 KB PDF)

Radio (Basics)

• Phonetic Alphabet (44 KB PDF)
• Speaker Microphone Quick Reference (75 KB PDF)

Radio (Model 5000)

• Failsoft Fleetmap Chart (38 KB PDF)
• Use the Asterisk Poster (12 KB PDF)
• XTL 5000 Mobile Quick Reference (72 KB PDF)
• XTS 5000 Fleetmap Template (21 KB PDF)
• XTS 5000 Portable Radio Quick Reference (58 KB PDF)

Radio (Model 6000 and 7000)

• APX Radio Frequently-Asked Questions (12 KB PDF)
• Firefighter/EMT Fleetmap (16 KB PDF)
• BC/OIC Fleetmap (16 KB PDF)
• Command Officer Fleetmap (18 KB PDF)
• HazMat Personnel Fleetmap (16 KB PDF)
• Mobile Radio Fleetmap (16 KB PDF)
• Special Ops Fleetmap (18 KB PDF)
• Mobile Radio Quick Reference (64 KB PDF)

Radio (VRS)

• VRS ID Quick Reference for Chiefs (16 KB PDF)

Telestaff

• Changing Your Contact Info (43 KB PDF)